Last updated: Apr 1, 2026
Green Turtle Cloud Bookkeeping Inc. (“we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1 Information We Collect
We may collect the following types of personal information:
Contact information: name, email address, phone number, and business address
Business information: business name, type of business, and industry
Financial information: bank statements, receipts, invoices, and other financial documents necessary to provide our bookkeeping services
Website usage data: IP address, browser type, pages visited, and time spent on the website (collected via analytics tools)
Communication records: emails, messages submitted through our contact form, and other correspondence
2 How We Collect Information
We collect personal information through:
Our website contact form
Email, phone, and video call communications
Client onboarding processes
Cloud accounting platforms (Xero, QuickBooks Online) used to deliver our services
Cookies and website analytics
3 How We Use Your Information
We use your personal information to:
Provide bookkeeping, payroll, and tax compliance services
Communicate with you about our services and your account
Respond to inquiries and requests submitted through our website
Send relevant updates about tax deadlines, regulatory changes, or service updates
Improve our website and services
Comply with legal and regulatory obligations
4 Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Cloud accounting providers: Xero and/or QuickBooks Online, as necessary to deliver our services
Government authorities: Canada Revenue Agency (CRA) and provincial tax authorities, as required for tax filings and compliance
Service providers: trusted third-party tools used to operate our business (e.g., email, scheduling, document storage), who are bound by confidentiality obligations
Legal requirements: when required by law, court order, or governmental regulation
5 Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Use of encrypted, cloud-based accounting platforms
Secure document storage and transfer
Access controls limited to authorized personnel
Regular review of security practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6 Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained in accordance with CRA requirements (typically a minimum of 6 years). When information is no longer needed, it is securely deleted or anonymized.
7 Cookies and Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8 Your Rights
Under PIPA and PIPEDA, you have the right to:
Access your personal information that we hold
Request correction of inaccurate or incomplete information
Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)
File a complaint with the Office of the Information and Privacy Commissioner of British Columbia or the Privacy Commissioner of Canada
9 Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11 Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@greenturtle.online
Phone: 604-367-8731
Location: British Columbia, Canada
